Not sure if you have notice the on Wednesday, October 12, 2011 RIM Blackberry users are not getting their emails forwarded to their Blackberry cellphones because their are couple outages. So if you want a refund you will have to contact cellular carriers and request they refund you.
Blackberry posted on their Facebook fan page the following statement:
“We’re aware many BlackBerry customers are experiencing intermittent service delays. Restoring full service is our number one priority. We apologize to our customers for the inconvenience.” Then they refer customers to check Blackberry Service Update on their website.
Please read the updates posted on RIM website.
BlackBerry Service Update
Wednesday 12th October – 9:45 (GMT-5)
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.
Wednesday 12th October – 12:00 (GMT+1)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.
Tuesday 11th October – 21:30 (GMT+1)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.
Tuesday 11th October – 16:00 (GMT+1)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.
Monday 10th October – 20:46 (GMT+1)
Our sincere apologies to all of you affected by today’s BlackBerry service issues.
Monday 10th October – 15:00 (GMT+1)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.
About Research In Motion:
Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry® solution in 1999. Today, BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe, Asia Pacific and Latin America. RIM is listed on the NASDAQ Stock Market (NASDAQ: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.
EDITOR’S NOTE: Please leave your comments about this outage on here, we want to heard from you. Thank you.