The New www.LADWP.com Features Intuitive Layout, Self-Service Capabilities and Offers 24/7 Service and Information About the Nation’s Largest Municipal Utility.
On May 14, 2012 The Los Angeles Department of Water and Power (LADWP) today announced the launch of its new and improved official website,www.LADWP.com.
The English/Spanish bilingual site is more user-friendly and features a modern, updated design with streamlined navigation and improved self-service capabilities. Residential and commercial water and power customers can now access improved bill view and payment options, online applications for rebates and low income discounts, view electric and water consumption charts and graphs to understand their usage trends, view past bills and track service requests.
The website also features real-time neighborhood power outage maps and information and also comes in a mobile version for customers who use smart phones and other handheld devices.
“The new www.LADWP.com features improvements in terms of appearance, ease and convenience,” said LADWP General Manager Ron Nichols. “But more importantly, users now have 24/7 access to information that can directly impact their quality of life, including neighborhood power outage maps and water and power consumption charts to help estimate future bills. Our new online presence furthers our ability to provide the high quality online customer service experiences our customers expect.”
The new website houses detailed information on the relationship between the LADWP and the early growth of the City of Los Angeles. LADWP financial information, reports, electric and water rates, Board of Water and Power Commission agendas and community information are still readily available on the website (click “About Us”). The site also features new customer service video tutorials and information on topics such as: How to read your water and electric meters, the Low-Income Discount Program, energy and water conservation, and the “Charge Up LA” electric vehicle program.
LADWP’s website is among the most frequented municipal websites in the nation. First launched in 1995, nearly 200,000 users log-in to the website each month with more than 120,000 of these users viewing and paying their bill online.
Customers can provide feedback on the new website by clicking on the “Contact Us” tab at the top of the website and then selecting “Email Us.”
The new www.LADWP.com is part of a major initiative to improve the quality of the customer experience. The initiative will address specific process, organizational and technology improvements in customer service, including replacement of the LADWP’s 30+ year old Customer Information System (CIS).
To read the original press release visit http://www.ladwpnews.com/go/doc/1475/1430887/
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Editor’s Note: We tried the website today on June 13, 2012 and we can say that at the beginning we were not sure why we need to update our password and security questions but, then later it was easy to navigate, pay our power bill, even shows the bill been populated instantly via PDF. Congrats to LADWP staff on this huge improvement with your customers.